Term and conditions

MUINEHAPPYTOURVIETNAM.COM is a tour company booking agent.

Your contract with MUINEHAPPYTOURVIETNAM.COM is for the provision of a booking. Once this booking is made you do not have a contract with MUINEHAPPYTOURVIETNAM.COM, but with the third party supplier. MUINEHAPPYTOURVIETNAM.COM is merely a booking agent facilitating the contract between you and the supplier.

MUINEHAPPYTOURVIETNAM.COM responsibility is to make arrangements for the provision by the relevant supplier, but it does not have any responsibility for the service provided.

MUINEHAPPYTOURVIETNAM.COM has no liability to you for any dissatisfaction, loss of enjoyment, loss, injury or damage which results from your use of the arrangements booked with MUINEHAPPYTOURVIETNAM.COM, further, MUINEHAPPYTOURVIETNAM.COM has no liability to you in any event for any consequential loss which you may suffer in relation to any arrangements which you book to coincide with the arrangements you have booked with MUINEHAPPYTOURVIETNAM.COM

GENERAL TERMS AND CONDITIONS

PLEASE TAKE TIME TO READ CAREFULLY THE FOLLOWING TERMS AND CONDITIONS FOR YOUR OWN INFORMATION AND PROTECTION.

It is your responsibility to ensure that you have read and understood the various terms associated with your contract before placing any bookings. By making a booking with us, you agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time.
We act as Agents for Licensed Tour Operators. As travel and booking agents we act only as Agents for the Principals actually providing the relevant services and with whom your contract will be made. We shall not be liable for any act or default on the part of such a Principal or its Agents or Servants. All transfers shown are subject to availability.

YOUR CONTRACT WITH US

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as the booking is confirmed on our computer system. This contract is made on the terms of these booking conditions, which are governed by Vietnamese law, and the jurisdiction of the Vietnamese Courts.
MUINEHAPPYTOURVIETNAM.COM acts at all times as a booking agent on behalf of the supplier(s) involved with your transfer booking. As a booking agent, the company’s role is to ensure that all travel components/services booked correspond with what has been agreed with you at the time of booking. In the case of those components/services deviating from what has been agreed due to the supplier(s’) inability to honor the contract, then MUINEHAPPYTOURVIETNAM.COM will open a communication dialogue between the relevant supplier(s) and the customer and will not be liable for any compensation claims. In this context, MUINEHAPPYTOURVIETNAM.COM cannot be held responsible for any changes imposed by the suppliers nor can be considered liable for any omissions/mistakes, unless the latter occur due to our negligence. Ultimately, the customer will enter into a trading relationship with MUINEHAPPYTOURVIETNAM.COM, which will be restricted solely to the above mentioned role of the company as a booking agent, as well as with the various suppliers involved who will have the responsibility to provide in full the services/products advertised at the time of booking.

PAYMENTS & DEPOSITS

Full payment is due at the time of booking. For the the tours and Transfer from Special Offer information on payment will be sent separate letter. Upon receipt of payment MUINEHAPPYTOURVIETNAM.COM will issue a booking confirmation by email, along with a printable Tours or‘Transfer Voucher’ for journey. We reserve the right to levy a percentage of the transaction value where payments are made by credit card.

CHANGES AND CANCELLATIONS

Amendments or changes to your booking must be received in writing by email from the lead named passenger and the email address we have on the booking at least 48 hours before departure. Charges may be levied by your chosen suppliers, for which you will be advised at the time of the amendment. In addition,MUINEHAPPYTOURVIETNAM.COM reserves the right to apply additional charges in the event of cancellations or amendments, as outlined in the table below. The later will have an immediate effect from the moment you place a booking through us. Please note that any incorrect information on the documentation received from us, must be brought to the attention of the MUINEHAPPYTOURVIETNAM.COM, within seven days of the date of issue of the received documents. We will not accept responsibility if you neglect to check the validity of all the information provided after the time period specified above. Failure to draw the correct information to our attention will impose the following charges, in addition to the tour operator’s terms and conditions. Amendments or changes to your booking must be received in writing by email from the lead named passenger and the email address we have on the booking at least 48 hours before departure. Charges may be levied by your chosen suppliers, for which you will be advised at the time of the amendment. In addition, Star Trade & Services Co., Limited reserves the right to apply additional charges in the event of cancellations or amendments, as outlined in the table below.

•    Cancellations within 2 weeks of departure : 50% Cancellation Charge ( minimum fee will apply)
•    Cancellations within 48 hours of departure : 100% Cancellation Charge ( minimum fee will apply)

As MUINEHAPPYTOURVIETNAM.COM act as a tour comapany booking agents for the individual elements of your holiday and as customers are required to agree to the Terms & Conditions of the relevant supplier at the time of booking.

INSURANCE

We require that all passengers are adequately insured before traveling abroad. The latter is usually a prerequisite for most tour operators, who reserve the right to deny travel when proof of insurance cannot be provided. By entering into contract with SAIGON2MUINE.COM you accept that an adequate insurance policy is in place for all passenger and luggage traveling.

SPECIAL REQUIREMENTS

At the time of booking it is the customer’s responsibility to advise us of any special requests such as child car seat or mobility requirements for transfers. Please note however, these cannot be guaranteed. Parents should always bring their own children seats as these are often not available or required by law at the destination.
Child Seats – The EU directive 2003/20/EC states that children must use an appropriate child seat until they reach the age of 12 years or until they reach a height of 135 cm. However for licensed taxis there is an exemption. If no child seat is available, children of 3 years of age or over may travel as long as they wear an adult seat belt. Children under 3 years of age may be transported without a seat belt or safety harness as long as they travel in the rear of the vehicle.
Wheelchairs – Any passengers traveling with a wheelchair must advise us at the time of booking, this is to ensure that the correct vehicle is available to meet your specific requirements. We will need to be informed if wheelchairs are folding, manual or include a battery and/or motor. This policy also applies to scooters.

CUSTOMER SERVICE

We hope your travel arrangements run as smoothly as possible and that you will enjoy your holiday. However, if you have a complaint while you are in the transfer, you must first report it immediately to the supplier. If the problem cannot be resolved on the spot you should make a written complaint in writing by email toMUINEHAPPYTOURVIETNAM.COM within 14 days of returning to your home country. Please note that you should allow 28 days so that all issues raised can be concluded and resolved.

EXCESS LUGGAGE, BEHAVIOR & LIABILITY

If you are carrying any excess luggage such as more than 1 Bag per Person, Surf Boards, Golf Clubs, Bicycles, Kitesurfing Bags, but not limited to, or other over sized items, you will need to inform us when booking to ensure our suppliers can provide the correct vehicle. Should you fail to notify us, you will be liable for any additional costs incurred.
Our suppliers reserve the right to terminate the transfer if you or your party’s behavior or conduct is disruptive towards the driver or other passengers. Neither us or the suppliers will accept any liability for any extra costs incurred. Passengers are forbidden to consume alcoholic drinks on any transfer. Any costs incurred by you or your party due to damages on a transfer must be paid by your or your party at your destination and us or the supplier will not be liable for these costs.
As we are acting, only as a booking agent we have no liability for any of the transfer arrangements, and in particular no liability for any illness, personal injury, death or loss of any kind. Any claim for damages for injury, illness or death arising from your use of the transfer services, must be brought against the operator of the transfer services and will be under the jurisdiction of the law of the country in which the transfer is being provided.

FORCE MAJEURE

We will not make compensation payments for any cancellation/changes caused as a result ‘force majeure’. Force Majeure means any inability by us to perform our contractual obligations resulting from any cause or reason whatsoever beyond our reasonable control. This includes, but is not limited, to acts of war (whether war is declared or not), the threat of war, riots, civil disturbances, industrial disputes, terrorist activity, natural disasters, fire, inclement weather, technical problems to transport, airline failure, closure or disruption to airspace or airport.

DATA PROTECTION POLICY

We have taken every possible measure to ensure the confidentiality of your personal information. However, some of the details must be passed to the suppliers associated with your holiday, such as your tour operator, airline, hotel, transport company, insurance provider etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration, if required by them, or as required by law. Please note that once your information is passed onto the suppliers associated with your holiday, the information becomes subject to their data protection policy. You may view our PRIVACY POLICY HERE.

USER AGREEMENT GOVERNING THE USE OF THE MUINEHAPPYTOURVIETNAM.COM WEBSITE

• When placing a booking you undertake to us that the details you have supplied are correct, including passenger names, dates and credit or debit card details.
• If there are changes to the details supplied, it will be your responsibility to contact us and request changes. Please use our CONTACT PAGE.
• MUINEHAPPYTOURVIETNAM.COM will put its’ best endeavours to find and rectify any errors and omission as quickly as possible. However because of the sophisticated technology required, there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this caseMUINEHAPPYTOURVIETNAM.COM shall reserve the right to cancel that contract and the customer will not have any liability to this regard.
• Our booking platform may accept unrealistic bookings without objecting any further to the user’s judgement and in this case we reserve the right to refuse any refunds in respect to those products purchased.
• MUINEHAPPYTOURVIETNAM.COM does not make any warranty that the website is free from infection by viruses or any other software that has contaminating or destructive properties.
• When a visitor chooses to pay offline then he/she undertakes that the product(s) selected may not be any longer available. Confirmation of order in this case is made when we receive full payment of the product(s) selected.
• Our Online Booking services, are provided on an \”as is\” basis and we do not make any representation or warranty, express or implied, as to the availability of any product(s) or other Holiday Arrangement.

Please note, in the unlikely event of our collapse/insolvency, any money you have paid is not protected by a scheme of financial protection. If this is important to you, we recommend you obtain suitable travel insurance.